Educational programs

Educational programs offer

The exact content will be adapted to the current needs of the client based on its requirements and interests.

Based on the customer’s request, we will elaborate the content of selected modules in detail, including the methods, tools and aids used (videos, tests, exercises, role-playing games, exercises, case studies …)

Individual modules can be combined and create a program according to the needs and requirements of the customer.


  • Communication skills – what is communication, why communication fails – verbal, nonverbal communication, the importance of listening and asking questions as basic tools of communication, assertive, aggressive and passive communication, manipulation and unfair communication, personal communication types
  • Information flow – active listening and information flow– two basic modules for effective management and communication in the workplace. The module is intended for all those who want to communicate in the workplace efficiently, usefully and with an emphasis on mutual cooperation
  • Exercising personal influence and dealing with negative behavior in the workplace – two more modules of effective communication management in the workplace
  • Active listening – a tool to maintain constructive relationships and increase the effectiveness of the team and the individual
  • Assertiveness, assertive communication in the workplace – the difference between aggressive, passive and assertive behavior, advantages and disadvantages of these types of behavior, why to behave assertively, manipulation as a form of aggressive communication and how to face it
  • Personality communication types in management


  • The personality of the manager, gaining the trust of colleagues, subordinates and superiors, their positive influence, the basic principles of the leader
  • Leadership – the basics – the difference between a manager and a leader, the basic principles of a leader
  • Your style of leading – from directive to delegation – the style I lead my people, the advantages and disadvantages of each style
  • Coaching and coaching approach in leadership – a basic tool for an effective manager in increasing performance
  • Challenging situations in the workplace, structure of interview
  • Conflict in the workplace and the procedure for its resolution
  • Motivation – looking for the “golden grail” or using simple tools?
  • Constructive feedback – building trust and mutual respect, finding a constructive approach in case of non-fulfillment of the expected result and solving problems, structured interview, correct procedure in providing constructive feedback
  • Recognition – expression of recognition as a tool of motivation, the correct procedure for expressing recognition
  • Promotion in the workplace – principles of application and development of three basic skills of a manager in promotion
  • Positive influencing of colleagues – how to get colleagues and involve them in cooperation, synergistic effect in achieving results, structure of effective conversation (video, skills training)
  • Positive influencing subordinates – how to explain to subordinates what I expect from them – one of the important skills that managers often underestimate, effective assignment of tasks, expected performance, structure of effective conversation
  • Evaluation – a dreaded obligation or an important motivational tool? – how to prepare and conduct an evaluation interview – planning, clarification of expectations, conducting an interview + skills training to conduct an evaluation interview
  • Successful delegation – good practice and principles for effective delegation (barriers to delegation, own delegation style, delegation equation, structured delegation interview
  • Meeting management – preparation for the meeting, the course of the meeting, the basic attributes of an effective meeting, evaluation of the meeting
  • Generational differences in the workplace – characteristics of individual generations in the workplace, how to deal with individual generations and how to motivate them

Team development

  • Building and leading an effective and efficient team, strengthening team cohesion, team development phase, team roles and their importance
  • Building Team spirit
  • Creating and developing team agility

Business skills

  • Sales skills – intensive training with training the effective skills of the salesman, a fun way to acquire skills in sales, a view of the sales process from the customer.
  • Negotiation – strategies and tactics
  • Leading business teams by coaching approach – training focused on the development of business team competencies 

Customer care

  • Customer service – expectations and customer satisfaction
  • Effective customer interviews
  • Customer relationship development
  • Complaint handling – effective and practical procedures for dealing with clients when handling complaints
  • Demanding customers – how to “perfectly” handle even the most demanding customers, lead them to satisfaction and loyalty to our product
  • How to be successful at the fair – practical advice and experience

Top management

  • From strategy to results – the challenging task of a manager to transform the company’s strategic direction into the daily activities of its people that will lead to results (ability to deal with people, sort corporate noise, support ideas, lobbying – 4 modules)
  • Change and its management – principles of adaptation of changes in the workplace, personal approach to change, how people react to change and how to work with them (3 modules)
  • Personal change management strategy (activation of human resources by using their skills, experience and knowledge, consistent communication of change, monitoring of change by clarification, coordination, reassessment, work with resistance 3 modules)
  • Needs-based feedback

Other modules

  • Time management – analysis of time thieves, basic principles of self-regulation in time, personality analysis, setting goals and plans, setting priorities, organization of work and working day, interference curve, performance curve, breaks, psychological background of time perception
  • Stress and its management – definition of stress, impact, tools and techniques of its reduction
  • Resilience in practice
  •  Social and business etiquette
  • Emotional intelligence and its importance at work and in everyday life
  • Public appearance – an intensive program for mastering and practicing public performance
  • How to properly present yourself and your organization – presentation skills

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